How is managed IT pricing calculated

Pricing is per seat, per month. A seat generally aligns to a user with managed devices and support coverage. The estimate applies the 10 seat minimum.

What does the 10 seat minimum mean

If you have fewer than 10 users, the monthly minimum still applies. This supports a consistent service baseline, monitoring, reporting, and operational overhead.

What is included in the managed IT plans

Each plan includes a defined baseline of managed services. Support hours and response targets are published in the pricing specification and the Pricing and SLA page.

Do you offer 24x7 support

Unlimited 24x7 coverage is included in Enhanced. For Core and Growth, 24x7 coverage is available as a paid add-on, with business-hours support included by default.

Do you offer month to month contracts

We offer flexible terms depending on scope, environment, and commercial requirements. We will outline inclusions, exclusions, and term options as part of the proposal.

Is onboarding included in the monthly price

No. Onboarding is typically a once-off project scoped to your environment so we can set a stable baseline, confirm security controls, and transition without disruption.

Do you support Microsoft 365 licensing and device procurement

Yes. We can supply and manage Microsoft 365 licensing, as well as procurement, configuration and lifecycle management for business devices.

Can you tailor the plan to our environment

Yes. We keep plan pricing clear, then scope upgrades and projects separately where your environment requires it. This avoids hidden costs and unclear inclusions.

Where can I review plan SLA targets

Plan-specific SLA targets are published on the Pricing and SLA page. You can review them before requesting a quote.

What locations do you support

We support organisations across Sydney, including Sydney CBD and Western Sydney, and we also support businesses across NSW depending on requirements.

MANAGED IT SERVICES · SYDNEY

Managed IT Services Sydney — Your Local MSP Since 2002

Minutes to respond.
On average. Always.

We don’t promise fast IT support. We prove it. Every ticket, every month.

Put Us to the Test → Book a Call

87%

First-call fix

100%

Sydney team

Est. 2002 and still hungry

Trusted partner of leading technology companies

Microsoft Partner managed IT services Sydney

Fortinet Advocate Partner managed FortiGate Sydney

HP Amplify Synergy Partner device lifecycle Sydney

HPE Business Partner infrastructure Sydney

Access4 Gold Partner managed voice Sydney

✓Microsoft Partner ✓Fortinet Partner ✓Essential Eight Aligned ✓HP & HPE Partner ✓Access4 Partner

Milnsbridge is Sydney's #1 rankedSource: Trakkr.ai AI visibility ranking, Feb 2026 managed IT service provider, delivering managed IT services, IT support, cyber security, cloud solutions, and Microsoft 365 management for businesses with 10-200 seats. We've been your local MSP since 2002 - with transparent per-seat pricing, Essential Eight aligned security, and a 13-minute average response time from our Sydney-based team. Call 1300 300 293.

SEE FOR YOURSELF

Hear from our clients

Client testimonial video - Joseph Grassi and Associates

WHAT OUR CLIENTS SAY

YOUR SYDNEY TEAM

Real people. Real fast.

When you call, these are the people who pick up.

INDUSTRIES WE SERVE

IT that fits your industry

Specialist capability where it matters. Practical IT support everywhere else.

Construction & Engineering

CAD workstations, field connectivity, and project-based scaling across sites.

Defence Supply Chain

Essential Eight assessment, DISP alignment, and audit-ready security reporting.

Private Equity & Finance

Financial-grade security, encrypted collaboration, and executive reporting for deal teams.

Legal & Professional Services

Document security, compliance support, and reliable systems for client-facing teams.

Healthcare & Non-Profits

Sensitive data handling, budget-conscious plans, and compliance-aware support.

Sydney SMBs · 10–200 seats

Don’t see your industry? We support Sydney businesses of all types. Same SLAs, same team.

WHY BUSINESSES SWITCH

Your current IT vs Milnsbridge

Typical MSP

✗Slow response times

✗Reactive fixes only

✗Generic solutions

✗Hidden fees

✗No security strategy

MILNSBRIDGE

✓13-min avg response

✓Proactive monitoring

✓Tailored to your business

✓Transparent per-seat pricing

✓Essential Eight aligned

REAL RESULTS

80%

less downtime

Civil construction firm. 45 seats. 90 days.

13 hours a month lost to IT issues. 90 days after switching to Milnsbridge, their team was back to focusing on building - not waiting on IT. No hidden fees. No drama.

Get in Touch →

Numbers don’t lie

87%

First-call resolution

100%

Sydney-based team

2002

Established

ENTERPRISE-GRADE PROTECTION

Security that covers every angle

Managed by our Sydney team. Included in every plan or available as targeted uplift.

Cyber Security

Endpoint protection, application control and Essential Eight alignment.

Learn more →

Email Security

Block phishing, prevent spoofing, managed email controls.

Learn more →

Identity & Access

Multi-factor auth, password management, admin rights governance.

Learn more →

Infrastructure

Firewall management, offsite backup, DNS filtering, managed patching.

Learn more →

TAKE THE NEXT STEP

See How We Stack Up

Fixed per-seat pricing from $89/month. No hidden fees, no lock-in surprises - just transparent IT support plans for Sydney businesses.

Talk to a Specialist Book a 30-Minute Call

EVERYTHING INCLUDED

What’s included when you say yes

Every plan includes the essentials. Growth and Enhanced add more.

Helpdesk & Support

Sydney-based service desk via phone, email, or portal. Core includes 3hrs remote; Growth & Enhanced are unlimited. 13-min avg response.

Monitoring & Alerts

24/7/365 monitoring of endpoints, servers, network, and cloud. Proactive alerts so we catch problems before your team does.

EDR & Email Security

SentinelOne endpoint protection and cloud email security included in every plan. Growth adds password manager, DNS filtering, and awareness training.

Patching & Updates

OS and third-party patching on a structured schedule. Critical security patches fast-tracked. Aligned to Essential Eight.

Backup Monitoring

Daily verification that your backups complete successfully. Endpoints, servers, and M365 — with defined recovery objectives for your business.

Reports & Strategy

Monthly executive reports covering health, tickets, and security posture. Quarterly roadmapping and budget planning included.

GETTING STARTED

Three steps. Zero drama.

30-min call

Tell us what’s broken. We listen.

Free IT audit

We assess your setup. Honest findings, no pitch.

We take over

Smooth transition. Your team barely notices.

Ready to start?

Book your free 30-minute call and IT audit. No obligation, no pitch.

Book a Call →1300 300 293

SIMPLE PRICING

Transparent pricing. Per seat. Per month.

No hidden fees. No surprises on your invoice.

Core

$89

/seat/month

✓ Proactive monitoring & health checks
✓ Managed patching & maintenance
✓ Structured support & reporting

Growth

$99

/seat/month

✓ Broader support for busy teams
✓ Security & operational uplift
✓ Multi-site & growing environments

Enhanced

$149

/seat/month

✓ Unlimited 24x7 support coverage
✓ Critical operations & compliance
✓ Higher intensity service delivery

12-month agreements. Minimum 10 seats.

Compare Plans →

OUR SERVICES

Managed IT Solutions for Sydney Businesses

Managed IT Services

Per-seat plans from $89/mo

Small Business IT Support

10-50 seat specialists

Cyber Security

Essential Eight aligned

Cloud Services

Azure & Microsoft 365

Cloud Backup

Business continuity & DR

Pricing

Transparent per-seat plans

IT Support Sydney

Coverage across Greater Sydney

Sydney CBD

City & inner suburbs

Talk to our Sydney team

WHAT IS AN MSP?

What Is a Managed Service Provider?

A Managed Service Provider (MSP) is a proactive, subscription-based IT partner that delivers managed IT services including helpdesk support, cyber security, monitoring, patching, cloud management, and strategic planning - for a fixed monthly fee per employee. Unlike break-fix IT (where you pay per incident), an MSP like Milnsbridge prevents problems before they disrupt your business.

For Sydney businesses with 10-200 seats, choosing the right MSP means comparing response times, security standards, pricing transparency, and local presence. Milnsbridge publishes live SLA metrics - 13-minute average response, 98% resolved within one hour - because we believe the best managed service provider in Sydney should prove it, not just claim it.

FREQUENTLY ASKED QUESTIONS

FAQ

What does a managed IT service include?

A managed IT service covers your entire IT environment for a fixed monthly fee per employee. At Milnsbridge, all plans include remote helpdesk support, 24/7 monitoring, patching, endpoint protection, email security, and Microsoft 365 administration. Higher tiers add onsite support, DNS filtering, password management, and cyber awareness training. We publish exactly what is included on our pricing page.

How much does managed IT cost in Sydney?

Milnsbridge plans start at 89/seat/month for Core, 99/seat/month for Growth, and 149/seat/month for Enhanced. All prices are ex GST with a minimum of 10 seats. Published pricing is rare among Sydney MSPs - we believe transparency builds trust.

What is your average response time?

Our average response time is 13 minutes, measured across the previous 12 months and published annually on our metrics page. 98% of issues are resolved within one hour. These are real numbers from our ticketing system, not marketing estimates.

Do you support businesses outside Sydney CBD?

Yes. Milnsbridge has offices in both Sydney and Penrith, and we support businesses across Greater Sydney including the CBD, Parramatta, North Sydney, Blacktown, and the Inner West. Most support is delivered remotely with on-site visits where required.

What cyber security is included in your plans?

All Milnsbridge plans include endpoint protection (EDR/antivirus) and cloud-hosted email security. Growth and Enhanced plans add DNS filtering, password management, and cyber security awareness training. For businesses that need more, our cyber security uplift program adds Essential Eight alignment, managed DMARC, multi-factor authentication, and application control - quoted separately based on your environment.

How do I switch from my current IT provider?

We handle the transition. It starts with a 30-minute discovery call, followed by a documentation and access handover, then a structured onboarding over 2-4 weeks. Most clients are fully transitioned with zero downtime. Book a call to get started.

MAKE THE SWITCH

Ready to switch?

Our average response time is 13 minutes. That clock starts when you call.

Talk to a Specialist Call 1300 300 293